Terms and Conditions

STANDARD TERMS AND CONDITIONS FOR THE SALE OF GOODS

 BACKGROUND:

These Terms and Conditions are the standard terms for the sale of goods by GW Tiles Bathrooms& Fireplaces Ltd, a company registered in England under no 4112411 of Bridge Works Pentre Road, St.Clears Carmarthenshire SA33 4AA.

Definitions and Interpretation

1.1              In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Business Day”

means, any day other than a Saturday, Sunday or bank holiday;

“Calendar Day”

means any day of the year;

“Contract”

means the contract for the purchase and sale of Goods, as explained in Clause 2;

“Customer”

means the individual that requires the Services subject to these Terms and Conditions and the Agreement;

“Final Fee”

means the total of all sums payable which shall be shown on the invoice issued in accordance with Clause 6 of these Terms and Conditions

“Goods”

means the goods which are to be supplied by Us to you as specified in your Order (and confirmed in Our Order Acceptance);

“Month”

means a calendar month;

“Price”

means the price payable for the Goods;

“Order”

means your order for the Goods [as attached] OR [as shown overleaf];

“Order Confirmation”

means Our acceptance and confirmation of your Order as described in Clause 2;

“Property”

means the Customer’s home, as detailed in the Order and the Agreement, at which the Services are to be rendered;

“Special Price”

means a special offer price payable for Goods which We may offer from time to time;

“Services”

means the installation, fitting and repairs services provided by the GW Tiles Bathrooms& Fireplaces Ltd

“Quotation”

means a quotation detailing proposed fees and services supplied to the Customer in accordance with Clause 4 of these Terms and Conditions;

“Quoted Fee”

means the Fee which will be quoted to the Customer following the Order which may vary according to the actual work undertaken as set out in Clause 4 of these Terms and Conditions;

“We/Us/Our”

means GW Tiles Bathrooms& Fireplaces Ltd or  T/A“GW of St Clears”, a company registered in England under 4112411 of Bridge Works Pentre Road, St.Clears Carmarthenshire SA33 4AA and includes all employees and agents of GW Tiles Bathrooms& Fireplaces Ltd.

1.2              Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by e-mail, [text message,] fax or other means.

2. The Contract

2.1              These Terms and Conditions govern the sale of goods by Us and will form the basis of the Contract between Us and you.  Before submitting your Order, please ensure that you have read these Terms and Conditions carefully.  If you are unsure about any part of these Terms and Conditions, please contact Us for clarification.

2.2              Nothing provided by Us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at our discretion, accept.

2.3              A legally binding contract between Us and you will be created upon our acceptance of your Order, indicated by our Order Confirmation.  Order Confirmations will be provided in writing.

 3. Description and Specification of Goods

3.1              We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided in Our sales and marketing literature [and descriptions provided by Our salespeople].  We cannot, however, guarantee that all illustrations and/or photographs will be precisely accurate due to [discrepancies that may arise during the printing process] AND/OR [differences in the colour reproduction of electronic displays].

3.2              If We find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.  If, as a result of any such error or omission, you have received the wrong Goods, you may return those Goods to Us as provided in Clause 13.  If, as a result of any such error or omission, you have paid too much, We will refund the excess paid for the Goods.

3.3              We reserve the right to make any chances in the specification of the Goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.

3.4              Bespoke Goods are available from Us.  If you Order bespoke Goods from Us, We will [produce] AND/OR [alter] those Goods to your specifications and requirements.  [Further information on the information we will require with your Order for bespoke Goods can be obtained from our staff.]

3.5              When placing an Order for bespoke Goods, please ensure that all information that you provide to Us is correct, accurate and complete.  We cannot accept the return of any bespoke Goods if the return is due to incorrect information provided by you.  Please note that this does not affect your legal rights (including but not limited to those described in these terms and conditions).

4. Supply & Fit Orders

4.1              GW Tiles Bathrooms & Fireplaces Ltd accepts orders for his Services through an accepted quotation.

4.2              When placing an Order the Customer shall set out, in detail, the Services required.  Details required include the location and size of the Property, number and type of rooms in which work is required, the type(s) of work (e.g. piping, installation of appliances etc.).  [GW Tiles Bathrooms & Fireplaces Ltd shall provide an order form to the Customer which shall provide prompts for all required information.] [All such details are set out in the Agreement.]

4.3              Once the Order is complete and submitted the GW Tiles Bathrooms & Fireplaces Ltd shall prepare and submit a Quotation to the Customer either by email or first class post which shall set out the required Deposit and Fee, detailed in Clauses 5 and 6 respectively.

4.4              The Customer shall be free to make changes to the Order and Quotation prior to acceptance.  The Customer may accept the Quotation by telephone, email or first class post.

 5. Supply & Fit Deposit

5.1              At the time of accepting the Quotation or not more than 30 days thereafter the Customer shall be required to pay a Deposit to GW Tiles Bathrooms & Fireplaces Ltd.  Orders shall not be deemed confirmed until the Deposit is paid as detailed in the order.

5.2              Subject to the provisions of Clause 10 the Deposit shall be non-refundable.

 6. Fees and Payment

6.1              The Quoted Fee shall include the price payable for the Services and for the estimated sundry parts and other products required to render the Services.

6.2              GW Tiles Bathrooms & Fireplaces Ltd shall use all reasonable endeavours to use only the sundry parts and other products (and quantities thereof) set out in the Quotation and the Agreement; however if additional sundry parts and other products are required the Final Fee shall be adjusted to reflect this.  Any such increases shall be kept to a minimum.

6.3              In the event that the price of sundry parts and other products or services increases during the period between the Customer’s acceptance of the Quotation and the commencement of the Services, the GW Tiles Bathrooms & Fireplaces Ltd shall inform the Customer of such increase and of any difference in the Final Fee.

6.4              GW Tiles Bathrooms & Fireplaces Ltd shall invoice the Customer when the provision of the Services is complete.

6.5              All invoices must be paid within 7 days of receipt by the Customer.

6.6              Any sums which remain unpaid following the expiry of the time period set out in sub-Clause 6.5 shall incur interest on a daily basis at 4% above the base rate of Bank Of England obtaining at the time.

 7.  Services

7.1              The Services shall be rendered in accordance with the specification set out in the accepted Quotation and in the Agreement (as may be amended by mutual agreement from time to time).

7.2              GW Tiles Bathrooms & Fireplaces Ltd may provide sketches, plans, diagrams or similar documents in advance of the Job.  Any such material is intended for illustrative purposes only and is not intended to provide an exact specification of the Job nor to guarantee specific results.

7.3              GW Tiles Bathrooms & Fireplaces Ltd shall ensure that the Services are rendered with reasonable care and skill and to a reasonable standard which is commensurate with best trade practice.

7.4              GW Tiles Bathrooms & Fireplaces Ltd shall ensure that he complies with any and all relevant codes of practice.

7.5              GW Tiles Bathrooms & Fireplaces Ltd shall properly dispose of all waste that results from his rendering of the Services.

7.6              Time shall not be of the essence in the rendering of the Services under these Terms and Conditions or under the Agreement.

 8. Customer’s Obligations

8.1              If any consents, licenses or other permissions are needed from any third parties such as landlords, planning authorities, local authorities or similar, it shall be the Customer’s responsibility to obtain the same in advance of the commencement of the Services.

8.2              The Customer shall ensure that the GW Tiles Bathrooms & Fireplaces Ltd can access the Property at the Agreed Times to render the Services.

8.3              The Customer shall have the option of giving GW Tiles Bathrooms & Fireplaces Ltd a set of keys to the Property or being present at the Agreed Times to give the GW Tiles Bathrooms & Fireplaces Ltd access.  GW Tiles Bathrooms & Fireplaces Ltd warrants that all keys shall be kept safely and securely.

8.4              The Customer shall ensure that GW Tiles Bathrooms & Fireplaces Ltd has access to electrical outlets and a supply of hot and cold running water.

8.5              The Customer must give GW Tiles Bathrooms & Fireplaces Ltd at least 48 hours notice if GW Tiles Bathrooms & Fireplaces Ltd will be unable to provide the Services on a particular day or at a particular time.  GW Tiles Bathrooms & Fireplaces Ltd will not invoice for cancelled Visits provided such notice is given.  If less than 48 hours notice is given GW Tiles Bathrooms & Fireplaces Ltd shall invoice the Customer at his normal rate.

 9. Liability, Indemnity and Insurance

9.1              GW Tiles Bathrooms & Fireplaces Ltd shall ensure that he has in place at all times suitable and valid insurance which shall include public liability insurance.

9.2              GW Tiles Bathrooms & Fireplaces Ltd total liability for any loss or damage caused as a result of its negligence or breach of these Terms and Conditions or of the Agreement shall be limited to £2,000,000.

9.3              GW Tiles Bathrooms & Fireplaces Ltd is not liable for any loss or damage suffered by the Customer which results from the Customer’s failure to follow any instructions given by GW Tiles Bathrooms & Fireplaces Ltd.

9.4              Nothing in these Terms and Conditions shall limit or exclude GW Tiles Bathrooms & Fireplaces Ltd liability for death or personal injury.

9.5              GW Tiles Bathrooms & Fireplaces Ltd shall indemnify the Customer against any costs, liability, damages, loss, claims or proceedings arising out of GW Tiles Bathrooms & Fireplaces Ltd rendering of the Services or any breach of these Terms and Conditions.

9.6              The Customer shall indemnify GW Tiles Bathrooms & Fireplaces Ltd against any costs, liability, damages, loss, claims or proceedings arising out of the Customer’s failure to meet any of its obligations or any other breach of these Terms and Conditions.

 10. Supply Only Orders

10.1          All Orders for Goods made by you will be subject to these Terms and Conditions.

10.2          If your Order is changed We will inform you of any change to the Price in writing.

10.3          We may cancel your Order at any time before We despatch the Goods in the following circumstances:

10.3.1    The Goods are no longer in stock and We are unable to re-stock (if, for example, the Goods are discontinued); or

10.3.2    An event outside of Our control continues for more than 30 days (please see Clause 17 for events outside of Our control).

10.4          If We cancel your Order under sub-Clause 10.3 and you have already paid for the Goods under Clause 11, the payment will be refunded to you within 7 days.  If We cancel your Order, the cancellation will be confirmed by Us in writing.

 11. Price and Payment for Supply Only

11.1          The Price of the Goods will be that shown in Our price list in force at the time of your Order.  If the Price shown in your Order differs from Our current Price We will inform you upon receipt of your Order.

11.2          Our Prices may change at any time but these changes will not affect any Orders that We have already accepted.

11.3          We have made every reasonable effort to ensure that our Prices, as shown in Our current price list are correct.  Prices will be checked when We process your Order.  If the actual Price of the Goods is lower than that stated in your Order, you will be charged the lower Price (unless the lower price was an obvious mistake that you could have reasonably recognised).  If the actual Price of the Goods is higher than that stated in your Order, We will contact you to inform you and ask you how you wish to proceed.

11.4          All Prices include VAT.  If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay.  Changes in VAT will not affect any Prices where We have already received payment in full from you.

11.5          Our Prices exclude the cost of delivery.  Delivery costs will be added on to the final sum due.

11.6          All payments for Goods must be made in advance before We can despatch the Goods to you.

11.7          We accept the following methods of payment:

11.7.1    Cash;

11.7.2    Credit Cards;

11.7.3    BACS;

11.7.4    Debit Cards;

11.7.5    Cheques with Valid Guarantee Card (Clearing Takes 7 Days).

11.8          Credit and/or debit cards will not be charged until We despatch the Goods to you.

11.9          If you do not make payment to us by the due date [as shown in/on Order confirmation] We may charge you interest on the overdue sum at the rate of 4% per annum above the base lending rate of Bank of England from time to time.  Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment.  You must pay any interest due when paying an overdue sum.

11.10      The provisions of sub-Clause 11.8 will not apply if you have promptly contacted Us to dispute an invoice in good faith.  No interest will accrue while such a dispute is on-going.

 12. Delivery

12.1          Please note that delivery is currently only possible within Mainland United Kingdom

12.2          When We send you an Order Confirmation, We will provide an estimated delivery date.  Please note that estimated delivery dates may vary according to the availability of Goods, your location, and circumstances beyond our control.

12.3          If you indicate in your Order that you wish to collect the Goods from Us yourself you may do so after receiving Our Order Confirmation, during Our business hours of 8.00am to 5.00pm Monday to Friday.

12.4          Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order or, if you are collecting the Goods from Us yourself, when you have collected the Goods.

12.5          If for any reason We are unable to deliver the Goods at your chosen delivery address, We will leave a note informing you that the Goods have been returned to Our premises, requesting that you contact Us to arrange re-delivery.

12.6          The responsibility (sometimes referred to as the “risk”) for the Goods remains with Us until delivery is complete as defined in sub-Clause 12.4 at which point it will pass to you.

12.7          You own the Goods once We have received payment in full for them.

12.8          Please note that delivery to the following areas may require more time:

12.8.1    ScottishIsland & Highlands;

12.8.2    Islands around the UK;

 13. Returning Incorrect Goods

13.1          If you receive Goods that are incorrect, caused by a mistake made by Us in production, alteration, delivery or by Our incorrect description or information (see sub-Clauses 3.2 and 3.3), you have the right to return them in exchange for a refund or a replacement, subject to the provisions of this Clause 13.  This Clause 7 does not apply to Goods that you are merely not satisfied with or to Goods that are faulty.  For Goods that you are dissatisfied with or faulty Goods, please see Clause 14.

13.2          Bespoke goods which are incorrect as a result of incorrect information that you have supplied to Us cannot be returned, as set out in sub-Clause 3.5.

13.3          If you wish to return Goods to Us under this Clause 13 you must do so within a reasonable time of taking delivery (or collecting them from Us).

13.4          All Goods must be returned to Us under this Clause 13 in their original condition & in original packaging accompanied by proof of purchase.

13.5          You may return Goods to Us in person during Our business hours of 9.00am & 5.00pm Monday to Friday or you may return them by post or another suitable delivery service of your choice.  For Goods returned under this 13 We will reimburse you for any reasonable postage or shipping costs.

13.6          [You may request that We collect the Goods from you.  Please ensure that the Goods are ready for collection at the agreed time and location.  We are solely responsible for the cost of collecting the Goods under this Clause 13.]

13.7          Refunds or replacements will be issued to you immediately if you return Goods to Us in person or within 7 days of Our receipt of the Goods if you return Goods to Us by post or similar delivery service [or if We collect the Goods from you.]

 14. Returning Damaged or Faulty Goods

14.1          If you receive Goods that are damaged or faulty you have the right to return them in exchange for a refund, replacement or repair, subject to the provisions of this Clause 14.  This Clause 14 does not apply to Goods that are incorrect of Goods that you wish to return because you have changed your mind.  .

14.2          If you wish to return Goods to Us under this Clause 14 please do so as soon as reasonably possible after discovering the damage or fault and in any event within 12 months.  Please contact Us to inform Us of the fault and to arrange the return and your refund, replacement or repair.

14.3          This Clause 14 only applies to Goods that are damaged or faulty when you receive them.  Faults or damage caused by normal wear and tear or improper treatment does not entitle you to return Goods under this Clause 14.  We may require you to prove that the Goods in question were faulty if you return them to Us under this Clause 14 more than six months after the delivery date.

14.4          This Clause 14 does not apply if you purchased the Goods having been told by Us of the particular damage or fault (If, for example, the Goods were sold as ‘seconds’, or at a discounted rate).

14.5          You may return Goods to us in person during Our business hours of 9.00am to 5.00pm Monday to Friday or you may return them by post or another suitable delivery service of your choice.  For Goods returned under this Clause 14 We will reimburse you for any reasonable postage or shipping costs.

14.6          [You may request that We collect the Goods from you.  Please ensure that the Goods are ready for collection at the agreed time and location.  We are solely responsible for the cost of collecting the Goods under this Clause 14.]

14.7          Refunds or replacements will be issued to you immediately if you return Goods to Us in person or within 7 days of Our receipt of the Goods if you return Goods to Us by post or similar delivery service [or if We collect the Goods from you.]

14.8          If Goods are to be repaired We will give you a repair estimate within 7 days of your returning the Goods to Us in person or of Our receipt of the Goods if you return Goods to Us by post or similar delivery service [or if We collect the Goods from you.]

 15. Guarantee

15.1          For Goods that We have produced, customised or altered  (including bespoke Goods), We guarantee that for a period of 12 months from the date of delivery, the Goods will be free from material defects

15.2          Our guarantee does not apply to any defects in the Goods caused by:

15.2.1    Normal wear and tear;

15.2.2    Deliberate damage and/or misuse of the Goods;

15.2.3    Accidental damage;

15.2.4    Failure to use the Goods in accordance with their instructions; or

15.2.5    The alteration or repair of the Goods by you or any third party that is not authorised by Us.

15.3          Our guarantee exists in addition to your legal rights as a consumer (that the Goods match Our description, that they are of satisfactory quality and that they are fit for purpose).  More information on your rights as a consumer can be obtained from your local Citizens Advice Bureau or from the Office of Fair Trading.]

AND

 

15.1          For Goods that We have not produced, customised or altered the Goods may be provided with a manufacturer’s guarantee.  For further details and terms please refer to the manufacturer’s guarantee documentation supplied with the Goods.

15.2          The manufacturer’s guarantee exists in addition to your legal rights as a consumer (that the Goods match Our description, that they are of satisfactory quality and that they are fit for purpose).  More information on your rights as a consumer can be obtained from your local Citizens Advice Bureau or from the Office of Fair Trading.

 

16. Our Liability

16.1          We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence.  Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.

16.2          Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

16.3          Furthermore, nothing in these Terms and Conditions seeks to exclude or limit Our liability for the following with respect to your rights as a consumer:

16.3.1    Breach of your right to title and quiet possession as implied by section 12 of the Sale of Goods Act 1979;

16.3.2    Breach of terms relating to description, satisfactory quality, fitness for purpose and samples as implied by sections 13, 14 and 15 of the Sale of Goods Act 1979;

16.3.3    Our liability relating to defective products as set out in the Consumer Protection Act 1987.

 17. Events Outside of Our Control (Force Majeure)

17.1          We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our control.

17.2          If any event described under this Clause 17 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:

17.2.1    We will inform you as soon as is reasonably possible;

17.2.2    Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;

17.2.3    We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;

17.2.4    If the event outside of Our control continues for more than 6 weeks  We will cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;

17.2.5    If an event outside of Our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to cancel under sub-Clause 4.4 above.

 18. Communication and Contact Details

18.1          If you wish to contact Us with questions or complaints, you may contact Us by telephone at 01994 230384 or by email at customercare@gwofstclears.co.uk.

18.2          In certain circumstances you must contact Us in writing (when cancelling an Order, for example).  When contacting Us in writing you may use the following methods:

18.2.1    Contact Us by email at customercare@gwofstclears.co.uk; or

18.2.2    Contact Us by post at

18.2.3    GW Tiles Bathrooms& Fireplaces Ltd, Bridge Works Pentre Road, St.Clears Carmarthenshire SA33 4AA.

 19. How We Use Your Personal Information (Data Protection)

19.1          All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

19.2          We may use your personal information to:

19.2.1    Provide Our Goods and services to you;

19.2.2    Process your payment for the Goods; and

19.2.3    Inform you of new products and services available from Us.  You may request that we stop sending you this information at any time.

19.3          In certain circumstances (if, for example, you wish to purchase Goods on credit), and with your consent, We may pass your personal information on to credit reference agencies.  These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.

19.4          We will not pass on your personal information to any other third parties [without first obtaining your express permission].

 20. Other Important Terms

20.1          We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs you will be informed by Us in writing.  Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms will be transferred to the third party who will remain bound by them.

20.2          [You may transfer (assign) the benefit of the guarantee in Clause 10 to any person who purchases the Goods from you after you have completed purchasing the Goods from Us.]

20.3          You may not transfer (assign) your [other] obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.

20.4          The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions

20.5          If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions.  The remainder of these Terms and Conditions shall be valid and enforceable.

20.6          No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

 21. Governing Law and Jurisdiction

21.1          These Terms and Conditions (and the Contract) (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

21.2          Any dispute, controversy, proceedings or claim between Us and you relating to these Terms and Conditions (or the Contract) (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the non-exclusive jurisdiction of the courts of England and Wales.