Returns Policy

8.  CANCELLATION AND RETURNS POLICY

If you wish to cancel your order:

8.0.1    You must notify us by email to customercare@gwofstclears.co.uk before we have dispatched the goods to you;

or

8.0.2    Where goods have already been dispatched to you, by returning goods to us in accordance with clause (8.0.1) and (8.1) below.

8.0.3    Goods that are supplied as special orders cannot be cancelled, or returned.

8.1       You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange except under terms (8.0.3). Some items that are not stocked by us may be a subject to a re-stocking or handling charge. The maximum re-stocking charge would be 25% of the total net price of the product in question plus VAT. Upon agreement of us accepting returned items you will be sent by email a returns note detailing the item/s to be returned. Failure to send the returns note back with the goods can cause a delay in raising a credit note or issue a refund. The costs of returning goods to us shall be borne by you, and may be more than the cost of the original delivery as this is often subsidised. All returned items must be in the original undamaged packaging. If goods are returned in an un-saleable condition we may refuse to credit or exchange the items/s. Upon receipt of the item/s in good conditions we will give you a full refund of the amount paid or an exchange credit as required.

8.2       If the goods are faulty or damaged a full refund including original delivery costs will be arranged. In some instances replacement parts will be ordered and sent to you as soon as possible. We reserve the right not to collect damaged goods.

8.3       Should you decide to return goods yourself via a courier service of your own choice then please note that this is done entirely at your own risk, and you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return. Please note that we can only accept returned items from registered courier services.

8.4       If you have any questions regarding cancellations, or returns then please call our customer services on 01994 230384

Returns Address: Returns Department GW of St.Clears Bridge Works Pentre Road St.Clears Carmarthenshire SA33 4AA

Please see our full Terms & Conditions here